All products marked as “in stock” are physically present in our warehouse, ensuring immediate dispatch typically within one business day. Exceptions may occur with pre-ordered items or in rare cases of inventory discrepancies. Prices are inclusive of VAT based on the destination country and are subject to change without prior notification.
Customer Service Excellence
Our dedicated customer service team is available to assist you via email from morning until late evening, even on weekends and holidays. Operating within the EET time zone (GMT+2), we strive for rapid responses during daytime hours, with slightly longer response times in the evening due to reduced staffing. We prioritize addressing straightforward inquiries within one hour and aim to resolve shipping-related matters promptly for same-day dispatch. Our commitment is to respond to all emails within 24 hours, regardless of complexity. For the quickest support, please email us with clear, structured messages, including relevant images and detailed information to facilitate efficient assistance. We encourage you to review your email before sending to ensure clarity and completeness.
Payment and Shipping Details
We offer worldwide shipping to a wide range of countries including Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Turkey, and Switzerland, among many others. To confirm shipping availability to your location, please proceed to checkout. If your country is not listed, please contact us, and we will provide a personalized shipping quote as we can ship to virtually any global destination.
Accepted Payment Methods: We accept secure payments via PayPal, credit card, Apple Pay, and IBAN/BIC (SEPA) bank transfers.
Payment Processing: Our secure credit card and online banking services are facilitated by Paytrail Oyj, a Finnish payment service provider.
Paytrail OyjBusiness-id: 2122839-7Innova 2Lutakonaukio 740100 JyväskyläFinlandwww.paytrail.com
Additionally, we provide various local payment options through our international payment partner, Multisafepay:
MultisafepayKraanspoor 39 1033 SC Amsterdam Postbus 37159 1030 AD Amsterdam The NetherlandsP: +31 (0)20 8500 500 E: [email protected]https://www.multisafepay.com/
Currency and Pricing
All transactions are processed in Euros. While you can browse our shop in other currencies for your convenience, the final price will be displayed in Euros in your shopping basket during checkout, specifically at the “5. Send Order” stage, ensuring price transparency.
Value Added Tax (VAT)
Our system automatically calculates and applies VAT based on your shipping destination. You can adjust the destination country within the checkout process before finalizing your order. Regardless of VAT inclusion, all customers benefit from the same net price. Businesses with valid VAT identification numbers are eligible for VAT-exempt purchases based on destination country regulations.
Shipping Options and Costs
Explore our diverse shipping options and estimated delivery times without registration. Simply add your desired items to your cart and proceed to the checkout page to view all available shipping methods and associated delivery estimates.
Economy tracked shipping starts at just €6.90 (GLS road freight) within European Union countries.
GLS Shipping Time Estimates
GLS standard delivery times are typically 24 to 72 hours to neighboring countries of Finland, such as Sweden and the Baltic states. Deliveries to more distant European countries usually take between three and six business days, with remote areas potentially requiring up to eight days. A general estimate is approximately 1 week from order placement to delivery.
Important: Please note that GLS shipping times are calculated in business days (Monday to Friday), excluding the day of shipment. Note! Detailed GLS delivery time estimates are available here. Note! Access collected shipping time statistics for GLS here.
DHL and UPS Shipping Time Estimates
• DHL Express and UPS Express are our premium, expedited shipping solutions. Delivery within the EU is generally achieved in 1-2 business days, depending on the specific location.• Available shipping options are dynamically displayed during checkout based on the products selected in your order.• Both DHL Express and UPS Express offer door-to-door service, ensuring delivery directly to your specified address. They may also utilize pickup points for your convenience.
UPS Standard provides a more economical, albeit slower, shipping option for most European countries, with delivery times ranging from 2 to 7 business days depending on the destination.
During the checkout process, you will receive a precise delivery estimate for each shipping option applicable to your country.
Returns and Refunds Policy
We gladly accept returns of new, unused merchandise within 14 days of delivery. To initiate a return, please contact us at [email protected] for detailed return instructions. Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service. Refunds are typically processed using the original payment method. If this is not feasible, a bank wire transfer will be issued. Alternatively, you may request a gift card for expedited processing, especially if you plan to place a new order.
Returns are also accepted beyond the initial 14 days, up to 90 days from delivery, however, refunds for these returns will be issued as gift cards redeemable in our store. Please contact customer service for further details regarding extended returns.
Upon receipt and inspection of returned merchandise to ensure it is in resalable condition, refunds or gift cards will be processed within 1-3 business days. You will be notified promptly of any processing delays.
Important: Please be aware that for parcels returned due to customer refusal, non-collection, or failure to pay customs fees, handling and original shipping costs will be deducted from the refund amount.
Note! A €10 handling fee will be applied to all returns made without prior email notification to our customer service. This fee will be deducted from the total refund.
Damaged Shipments
In the rare instance of shipping damage, please immediately photograph the damaged packaging and items and email the images to our customer service at [email protected]. We will promptly address the issue to ensure you can return to enjoying your hobby as soon as possible. Please also inform the delivery courier of the damage upon receipt.
Defective Products and Warranty Claims
Should you believe you have received a defective product, please contact us via email, and we will guide you through the next steps. Many items do not carry explicit warranties due to the nature of RC hobbies, where damage can occur through normal use, impacts, or crashes. However, under typical usage, products should reasonably last 3-12 months. Within this period, we are committed to replacing items with demonstrable manufacturing or material defects. We have extensive experience with various brands and prioritize partnerships with manufacturers known for their customer-centric approach, ensuring you receive the best possible customer experience.
We do not offer replacements or exchanges for products damaged due to misuse, improper maintenance, or normal wear and tear. However, we are dedicated to providing guidance and support to help you use and maintain your products correctly to minimize future issues. Simply email us with your questions, and we will gladly assist you. While we cannot physically perform repairs for you (as this is part of the hobby), we offer a wide selection of high-quality tools, including specialized Rc Car Body Tools, available for purchase. Just ask us for recommendations based on your needs. Note! Be aware that many manufacturers stipulate that modifications to electronics, such as connector changes, may void the warranty. Always consult your product manual for specific warranty terms.
Rest assured, you are in good hands! Our customers frequently express satisfaction with our exceptional service in resolving product-related issues.
If you encounter any problems or suspect an issue with your received products, please do not hesitate to contact us. We are here to assist you and are committed to resolving any concerns as quickly and efficiently as possible.
EuroRC Shipment Errors
While we strive for accuracy, occasional errors in order fulfillment may occur. We are committed to minimizing any inconvenience to our customers in such cases. If you believe we have made an error with your shipment, please contact us immediately, and we will take swift action to rectify the situation.
Return Address
Always contact us before initiating any product return. We cannot accept responsibility for returns sent without prior notification. It is essential to contact us first so we can provide instructions on how to properly mark your parcel for efficient processing upon receipt.
EuroRC Oy Päiviöntie 8 12400 Tervakoski Finland
