Introduction
FS Tool Corporation is dedicated to achieving full compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), reflecting our commitment to fostering an inclusive environment for all, including individuals considering an F&S Tool career. We believe in equal access and participation, treating everyone with dignity and independence, values that are central to our workplace culture and career opportunities.
Statement of Commitment
At FS Tool Corporation, we are committed to treating every individual with dignity and independence, recognizing the diverse talents and perspectives that each person brings to our team and their potential F&S Tool career. Inclusion is a core value, and we are dedicated to meeting the needs of people with disabilities promptly and effectively. Our ongoing commitment involves developing, implementing, and maintaining policies that ensure accessibility throughout our organization, directly impacting the experience of employees and those seeking an F&S Tool career.
To uphold this commitment, we have established a Multi-Year Accessibility Plan. This plan is a living document, reviewed and updated annually, to track our progress in removing barriers and promoting accessibility. It is publicly available on our website, demonstrating our transparency and dedication to creating an accessible and welcoming environment for both our customers and those pursuing an F&S Tool career. This plan, which initially covered 2017-2021, continues to guide our efforts in building a more accessible future for everyone associated with FS Tool Corporation and their F&S Tool career journey.
Customer Service Accessibility Standard
As an organization providing goods and services, FS Tool Corporation understands its legal obligations under the Customer Service Accessibility Standard. This standard is crucial for ensuring our customer service operations are accessible to people with disabilities, and it also reflects our broader commitment to accessibility for all stakeholders, including those within our workforce and considering an F&S Tool career.
FS Tool Corporation is committed to ensuring our policies, practices, and procedures align with the following key principles:
- We provide goods and services in a manner that upholds the dignity and independence of individuals with disabilities, ensuring a respectful experience for customers and a supportive environment for an F&S Tool career.
- We strive to integrate the provision of goods and services to people with disabilities, unless alternative measures are necessary to ensure equal access and benefit, mirroring our approach to creating inclusive career paths at F&S Tool.
- We ensure individuals with disabilities have opportunities equal to others to access, utilize, and benefit from our goods and services. This principle of equality extends to our employment practices and the opportunities available in an F&S Tool career.
- We accommodate the use of assistive devices and support persons to ensure access to our goods and services. Similarly, we support employees in their F&S Tool career by providing necessary accommodations in the workplace.
- We welcome service animals accompanying individuals with disabilities in all service provision areas, unless legally restricted. This reflects our commitment to creating a welcoming and inclusive environment for everyone at FS Tool, including those building their F&S Tool career.
- FS Tool employees are trained to communicate with people with disabilities in a manner that respects their disability, ensuring effective and respectful interactions for both customers and colleagues in an F&S Tool career path.
The following measures are already in place at FS Tool Corporation to enhance customer service accessibility and support an inclusive environment for an F&S Tool career:
- Senior Management has established and regularly reviews policies, practices, and procedures to meet accessibility standards, ensuring these principles are embedded in our operations and our approach to F&S Tool career development.
- Our Accessible Customer Service Policy is publicly available on our website, demonstrating our commitment to transparency and accessibility for customers and prospective employees considering an F&S Tool career.
- We provide clear notifications of service disruptions on our website, phone, or in writing, as needed, ensuring transparency and clear communication for all stakeholders, including those interested in an F&S Tool career.
- We have a feedback process to analyze customer feedback and identify areas for improvement in our customer service, which also informs our efforts to enhance the employee experience and opportunities for an F&S Tool career.
- Comprehensive AODA Customer Service training is provided to all employees who interact with the public, equipping them with the skills to provide accessible service, a valuable skill for anyone in an F&S Tool career.
- Employees are trained to welcome support persons and service animals in public spaces on FS Tool premises, fostering an inclusive environment for customers and colleagues alike, and reflecting the inclusive culture of an F&S Tool career.
- Guidelines for serving customers with disabilities are accessible on our internal Public Drive, providing readily available resources for employees and demonstrating our commitment to accessibility in the daily operations of an F&S Tool career.
- The Customer Service Policy is reviewed and updated annually to ensure continuous improvement and alignment with accessibility best practices, reflecting our commitment to ongoing enhancement of both customer and employee experiences at FS Tool and within an F&S Tool career.
Between now and 2021, FS Tool planned and implemented further measures to enhance customer service accessibility and build a more inclusive workplace, beneficial for anyone considering an F&S Tool career:
- Annual reviews of all customer service policies, practices, and procedures ensure ongoing compliance and continuous improvement in accessibility standards, reflecting our commitment to a progressive and inclusive F&S Tool career environment.
- The Accessible Customer Service Policy on our website is available in accessible formats upon request, ensuring information accessibility for all stakeholders, including potential candidates for an F&S Tool career.
- Quarterly reviews of customer feedback identify potential gaps in customer service, providing valuable insights for improving both customer and employee experiences and informing the development of a supportive F&S Tool career environment.
- AODA Customer Service training is integrated into the orientation for all new employees who interact with the public, ensuring all members of the FS Tool team, including those starting their F&S Tool career, are equipped with the necessary skills and knowledge.
- All customer access public spaces are designed and modified with accessibility in mind, creating a welcoming and inclusive environment for customers, employees, and anyone exploring an F&S Tool career.
Integrated Accessibility Standard
The Integrated Accessibility Standards Regulation encompasses various accessibility standards, including those for Information and Communications, Employment, Transportation, and the Design of Public Spaces. FS Tool Corporation is committed to developing, implementing, and maintaining policies that ensure accessibility in each of these areas, contributing to a more inclusive environment for both our customers and employees and enhancing the appeal of an F&S Tool career. A key component of this commitment is our documented Multi-Year Accessibility Plan, publicly available and regularly updated.
Information and Communications
FS Tool Corporation is dedicated to ensuring our information and communication processes are accessible to all, a critical aspect of both customer service and creating an inclusive workplace that supports a fulfilling F&S Tool career. We are committed to policies, practices, and procedures that align with the following standards:
- Our processes for receiving and responding to feedback are accessible to people with disabilities through accessible formats and communication supports, available upon request. This ensures everyone can provide feedback, whether customers or employees contributing to the improvement of their F&S Tool career experience.
- We provide or arrange accessible formats and communication supports for people with disabilities in a timely manner, considering individual accessibility needs and at no additional cost. This commitment extends to all forms of communication, ensuring equal access for customers and employees in their F&S Tool career.
- We consult with individuals making requests for accessible formats or communication support to ensure the chosen format meets their needs effectively. This personalized approach is applied both to customer interactions and to supporting employees in their F&S Tool career.
- We inform the public about the availability of accessible formats and communication supports, demonstrating our commitment to transparency and accessibility for customers and potential candidates for an F&S Tool career.
- We are committed to making our websites and web content conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA, a goal we aimed to achieve by January 1, 2021, ensuring digital accessibility for all, including those exploring an F&S Tool career online.
FS Tool Corporation has already implemented several measures to improve information and communication accessibility and create a more inclusive environment for an F&S Tool career:
- We have reviewed our feedback processes to ensure they are accessible to people with disabilities, providing accessible formats and communication supports upon request, ensuring inclusivity in all feedback mechanisms, including those relevant to employee experience and F&S Tool career development.
- Our Marketing and IT departments have assessed and confirmed the in-house availability of accessible formats and communication support technology, demonstrating our proactive approach to providing necessary resources for accessible communication for customers and employees in their F&S Tool career.
- Publicly available emergency procedures, plans, and safety information are provided in accessible formats or with appropriate communication supports upon request, ensuring safety information is accessible to everyone, including employees in all roles within an F&S Tool career.
FS Tool Corporation has planned and implemented further measures to enhance information and communication accessibility, benefiting both customers and employees and making an F&S Tool career more appealing:
- We continuously assess the accessibility of our website organization and content, ensuring our online presence is inclusive and accessible for customers and individuals researching an F&S Tool career.
- We consult with individuals requesting alternative formats to ensure their needs are met effectively, demonstrating a personalized approach to accessibility for both customers and employees in their F&S Tool career.
- We have committed to ensuring our website and web content conform to WCAG 2.0, Level AA, by January 1, 2021, enhancing digital accessibility for all stakeholders, including those interested in an F&S Tool career.
- Our Marketing and IT departments conduct annual reviews of accessible formats and communication support technology to ensure we have appropriate and up-to-date resources, reflecting our ongoing commitment to accessible communication for customers and employees in their F&S Tool career.
- We have established external sources for accessible formatting needs that are not feasible in-house, ensuring we can meet diverse accessibility requirements for customers and employees throughout their F&S Tool career.
- All new and updated emergency procedures, plans, and public safety information are provided in accessible formats or with appropriate communication supports upon request, ensuring everyone has access to critical safety information, reinforcing our commitment to safety and inclusivity in the F&S Tool career environment.
Employment Standard
FS Tool Corporation is dedicated to creating an accessible and inclusive employment environment, making an F&S Tool career attractive and fulfilling for individuals of all abilities. We are committed to ensuring our employment policies, practices, and procedures meet the following standards:
- We notify employees and the public about the availability of accommodation for applicants with disabilities during the recruitment process, ensuring transparency and inclusivity from the first point of contact for those considering an F&S Tool career.
- We inform job applicants that accommodations are available upon request for recruitment, assessment, selection, and employment offer processes, demonstrating our commitment to accessible hiring practices for all F&S Tool career opportunities.
- We provide employees with information on policies supporting employees with disabilities, including job accommodations tailored to individual accessibility needs. This ensures a supportive and inclusive environment for every F&S Tool career.
- We consult with employees who request accessible formats and/or communication support to determine the most suitable options for information needed for their job or generally available in the workplace, fostering open communication and personalized support throughout an F&S Tool career.
- We provide individualized workplace emergency response information to employees with disabilities who require accommodation, ensuring their safety and well-being in emergency situations, a critical aspect of a supportive F&S Tool career environment.
- We have a documented process for developing individualized accommodation plans for employees with disabilities and for employees returning to work after disability-related absences, ensuring a structured and supportive approach to accommodation and return-to-work processes within an F&S Tool career.
- Performance management, advancement, and career development processes consider the accessibility needs of employees with disabilities and individual accommodation plans, ensuring fair and equitable opportunities for growth and advancement within an F&S Tool career.
FS Tool Corporation has implemented significant measures to create an accessible and inclusive employment environment and foster fulfilling F&S Tool career paths:
- Our job posting process includes language on all internal and external postings stating that accommodation is available in accordance with AODA, ensuring transparency and attracting diverse talent for F&S Tool career opportunities.
- All notifications to interview applicants include information about the availability of AODA accommodation upon request, reinforcing our commitment to accessible recruitment practices for F&S Tool career opportunities.
- We have reviewed our recruitment process, including tests and interview locations, to remove barriers and provide accessible formats upon request, ensuring fair and equitable access to F&S Tool career opportunities.
- Offer letters of employment include a statement supporting FS Tool’s accessibility policies for accommodating employees with disabilities, setting a clear expectation of inclusivity and support for every F&S Tool career.
- Accessibility policies are posted on our internal public drive and are integrated into the onboarding process for new employees, ensuring all team members are aware of our commitment to accessibility from the start of their F&S Tool career.
- Ergonomic assessments of each department are conducted regularly to identify and address barriers, promoting a healthy and accessible work environment for all employees in their F&S Tool career.
- Managers are educated on the availability of accessible formats and communication supports, empowering them to effectively support their team members and foster an inclusive F&S Tool career environment.
- Our current accommodation processes and practices have been thoroughly reviewed and refined to ensure effectiveness and responsiveness to employee needs within an F&S Tool career.
- A standardized process is in place for developing individualized accommodation plans, ensuring consistency and fairness in providing support to employees throughout their F&S Tool career.
- We have established a process to consult with employees with disabilities to determine accommodation needs and to provide Individualized Workplace Emergency Response Information, prioritizing employee safety and well-being within an F&S Tool career.
- Our process for creating Individualized Workplace Emergency Response Information includes obtaining employee consent to share the information with designated assistance providers and guidelines for regular plan reviews, ensuring both employee safety and privacy within an F&S Tool career.
- A written return-to-work process is in place for employees returning from disability-related absences, providing structured support and accommodation to facilitate a successful return to their F&S Tool career.
- Current performance review processes have been reviewed to ensure they are fair and consider accessibility needs and accommodation plans, promoting equitable evaluation and advancement within an F&S Tool career.
- Training and professional development materials have been reviewed for accessibility features, ensuring equal access to learning and growth opportunities for all employees in their F&S Tool career.
- Redeployment efforts consider accommodation plans, ensuring fair consideration of employees with disabilities in career transitions and opportunities within FS Tool.
FS Tool Corporation has planned and implemented ongoing measures to continuously improve employment accessibility and enhance the F&S Tool career experience:
- Annual reviews of language, tests, and interview locations used in recruitment and selection ensure ongoing AODA compliance and continuous improvement in accessible hiring practices for F&S Tool career opportunities.
- Training on FS Tool’s accessibility policies, Ontario’s accessibility laws, and the Ontario Human Rights Code is integrated into new employee onboarding, ensuring all team members starting their F&S Tool career are well-versed in accessibility and inclusion principles.
- Annual ergonomic assessments of each department continue to identify and address barriers, fostering a continuously improving and accessible work environment for all employees in their F&S Tool career.
- Annual reviews of current accommodation processes and practices ensure ongoing effectiveness and responsiveness to employee needs throughout their F&S Tool career.
- Existing individualized accommodation plans and return-to-work plans are reviewed according to individual plan schedules, ensuring ongoing support and adjustments as needed for employees in their F&S Tool career.
Transportation Standard
The Transportation Standard focuses on making transportation services and vehicles accessible, primarily for public transit and related organizations. This standard is not directly applicable to FS Tool Corporation’s core operations regarding F&S Tool career paths.
Public Spaces Standard
The Design of Public Spaces Standard aims to enhance accessibility in built environments, covering recreational trails, outdoor eating areas, play spaces, paths of travel, parking, service areas, and maintenance planning. FS Tool Corporation is committed to incorporating these accessibility considerations into our public spaces, creating a welcoming environment for visitors, customers, and employees, and further enhancing the appeal of an F&S Tool career.
FS Tool Corporation has planned and implemented measures to ensure our public spaces are accessible and inclusive, contributing to a positive experience for everyone and enhancing the attractiveness of an F&S Tool career:
- We consider accessibility and establish plans to meet the Public Spaces Standard whenever constructing or modifying public spaces under FS Tool control, ensuring our physical environment reflects our commitment to inclusivity for customers, visitors, and employees throughout their F&S Tool career.
- We take proactive measures to prevent service disruptions to accessible parts of our public spaces, such as access to offices and facilities, ensuring reliable accessibility for all, including employees and those considering an F&S Tool career.
- In the event of a service disruption to accessible public spaces, we promptly notify the public and provide information about available alternatives, demonstrating our commitment to clear communication and minimizing inconvenience for all stakeholders, including those associated with an F&S Tool career.